Remote Access Solutions

Since the introduction of ADSL, remote access has become a realistic and effective alternative to a visit from an on-site engineer. In many cases, routine maintenance, upgrades and solving server and network problems can be done from Andrews Computer Services offices. This means that problems can often be solved within minutes rather than having to wait for an engineer to visit your site. An engineer’s visit can often involve a long journey, meaning that a visit has to be booked for half a day, which can even mean having to wait a day or two before the engineer can visit. With remote access an engineer can dial up your server and fix the problem remotely. This fast response ensures your business of maximum productivity and minimum down time. In addition this facility is kinder to the environment reducing our carbon footprint and reducing the amount of time wasted sitting in traffic jams.

Typical problems that can be fixed remotely include:

• Server and network problems
• Routine maintenance
• Upgrades
• Internet access problems
• Configuring new printers
• Adding new users

This service is available to customers with selected support contracts and on a 'pay-as-you-go' basis. A site visit may be required before we can offer this service.